Privacy Policy

This Privacy Policy describes how Jovee AR LLC ("Jovée Link," "we," "us," or "our") collects, uses, and shares information when you use the Jovée Link mobile application (the "App"). By using the App, you agree to the practices described in this policy.

If you have questions, contact us at Support@joveear.ai.

1. Who We Are

Jovée Link is a community and booking platform for the nail industry. It connects nail clients, nail artists, and salons so they can share work, discover one another, communicate, and schedule appointments. The App is operated by Jovee AR LLC, based in Charlotte, North Carolina, United States.

2. Information We Collect

Information you provide when you create an account:

• Name
• Email address
• Phone number
• Profile photo
• Account role (client, nail artist, or salon)
• Password (stored in secure, hashed form)

Information you provide during onboarding:

• Location
• For clients: personal details and preferences you choose to share
• For nail artists: specialties and availability
• For salons: business name, business email, business phone, and optional salon photos

Content you create in the App:

• Posts, images, and portfolio work you share
• Comments and replies
• Reviews and ratings you leave
• Messages you send in chat
• Lists of users you follow and posts you save

Information collected automatically:

• Device information and push notification tokens (so we can send you notifications)
• Usage information, such as bookings made, job posts and applications, and interactions within the App

Information from sign-in providers:

• If you sign in with Google or Apple, we receive basic account identifiers from those services as permitted by your settings with them.

Payment information:

• If you pay in the App, your card or other payment details are entered into a secure form provided by our payment processor, Stripe, and are stored by Stripe. We do not receive or store your full card number. We keep a Stripe customer reference and, for each appointment, the itemized bill, the amount, any discount and whether it has been paid.
• If you are a salon that takes payments in the App, you give your business, identity and bank details to Stripe directly when you set up payouts. We receive the status of your Stripe account and keep records of each payout, including the amount paid out and the fees deducted.

3. How We Use Information

We use the information we collect to:

• Process payments, send bills and receipts, and pay salons
• Create and manage your account
• Provide the App's core features: profiles, discovery, the community feed, messaging, reviews, the job board, and appointment scheduling
• Connect clients, artists, and salons with one another
• Send you notifications about bookings, messages, follows, and other activity
• Maintain safety and integrity, including moderating content and responding to reports
• Improve and troubleshoot the App
• Communicate with you about your account or the service

4. How Information Is Shared

With other users (by the nature of a community app): Jovée Link is a community platform. Certain information is visible to other users by design, including your profile, profile photo, the content you post, your portfolio, reviews you leave, your specialties and availability (for artists), and your salon information (for salons). Please share only what you are comfortable making visible to other users of the App.

Between users who connect: When you book an appointment or interact through the job board, relevant information (such as your name and the details of the booking or application) is shared with the other party so the interaction can take place. Appointments and job arrangements are made directly between users; see our Terms of Service.

With service providers: We use third-party infrastructure providers to operate the App, including cloud hosting and database services (Google Firebase / Google Cloud). These providers process data on our behalf to provide the service.

With payment processors: In-app payments are processed by Stripe, which receives your payment details and the payment amount and handles them under its own privacy policy. If you choose Klarna, Afterpay or Cash App Pay at checkout, that provider receives the information it needs to process your payment.

With sign-in providers: If you use Google Sign-In or Apple Sign-In, your use of those services is governed by their respective privacy policies.

For the AR try-on feature: The augmented-reality try-on feature is loaded from an external website operated under the Jovée brand (joveear.ai). Your use of that feature may involve that external site.

For legal reasons: We may share information if required by law, to enforce our Terms, or to protect the rights, safety, and property of our users, the public, or Jovee AR LLC.

We do not sell your personal information.

5. Text Messages from Salons

Salons that use Jovée Link can check their customers in at the front desk using the App. During check-in, a customer can choose to receive text messages (SMS) with offers and news from that salon by ticking a box that is unchecked by default. Agreeing to texts is never required to check in or to get service, and only customers aged 18 or older can opt in.

At check-in, the salon collects your name, phone number, date of birth and, if you choose, your email address. We record whether and when you agreed to texts or emails and the wording you agreed to, so the salon can show it has your consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of sharing in this policy and will not be shared with any third parties. We share your phone number only with the salon you checked in with and with the provider that delivers the messages for us (Twilio).

You can stop texts at any time by replying STOP, and get help by replying HELP. Message frequency varies. Message and data rates may apply. See the text message terms. Emails from salons include an unsubscribe link. To have a salon delete your details, ask the salon or contact us at Support@joveear.ai.

6. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the service. You can delete your account at any time from within the App, which removes your account and associated data, subject to any information we are required to retain for legal or legitimate business reasons.

You may also contact us at Support@joveear.ai to request deletion.

7. Your Rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing.

For California residents: Under the California Consumer Privacy Act (as amended), you have rights including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To exercise these rights, contact us at Support@joveear.ai.

8. Children's Privacy

The App is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at Support@joveear.ai and we will take steps to delete it.

9. Security

We use reasonable technical and organizational measures designed to protect your information, including secure password storage and access controls on our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Users

The App is operated from the United States. If you use the App from outside the United States, your information will be processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

12. Contact Us