Terms of Service

Welcome to Jovée Link. These Terms of Service ("Terms") are a legal agreement between you and Jovee AR LLC ("Jovée Link," "we," "us," or "our") governing your use of the Jovée Link mobile application (the "App"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years old to use the App. By using the App, you represent that you meet this requirement and that the information you provide is accurate.

2. What Jovée Link Is

Jovée Link is a community and scheduling platform for the nail industry. It allows nail clients, nail artists, and salons to:

• Share work and interact in a community feed
• Follow one another and discover talent
• View profiles, portfolios, prices, and availability
• Communicate through in-app messaging
• Schedule appointments
• Pay for appointments in the App, where the salon offers it
• Post and apply to opportunities through a job board
• Use an augmented-reality try-on feature

Jovée Link is a platform that connects users. We are not a nail salon, a nail technician, or a provider of nail services.

3. Bookings Are Between Users

When you schedule an appointment through the App, that appointment is a direct arrangement between the client and the artist or salon. Jovée Link facilitates the scheduling but is not a party to the appointment and is not responsible for:

• The quality, safety, timeliness, or outcome of any nail service
• Cancellations, no-shows, or rescheduling by either party
• Pricing, conduct, or any dispute about a service arising between a client and an artist or salon

You are solely responsible for your own interactions, appointments, and arrangements with other users. Payments made through the App are covered in section 4.

4. Payments

Choosing how to pay. When you book, you choose to pay at the salon or to pay in the App. Paying in the App is offered only by salons that have set up payouts with Stripe. Appointments booked as a guest on a salon's own website are paid at the salon.

Nothing is charged when you book. After your appointment, the artist or salon sends you an itemized bill in the App, or marks the appointment as paid in person. Prices are set by the salon and may not be shown in the App before your appointment; the amount you pay is the total on the bill, including any discount shown on it.

You approve every payment. You review the bill and pay it in the App with a saved card or another method offered at checkout, such as Klarna, Afterpay or Cash App Pay where available. You are charged only when you confirm the payment; we never charge a saved card without your approval. If a bill stays unpaid we may remind you, and the salon may ask you to settle it directly. If you pay at the salon, no money moves through the App.

Payment processing. In-app payments are processed by Stripe. Your card and payment details are entered into Stripe's secure payment form and are stored by Stripe, not by Jovée Link. If you choose a buy-now-pay-later option, that provider's terms also apply. Jovee AR LLC collects in-app payments for the salon and sends the salon its share after your payment succeeds. Payments are in U.S. dollars, and you receive an email receipt.

Fees. Jovée Link does not charge clients a booking or service fee.

Refunds and disputes. Questions about a service or its price should go to the salon first. If you believe you were charged incorrectly, contact us at Support@joveear.ai and we will work with you and the salon. Refunds of in-app payments are made through Stripe to your original payment method. Card disputes about in-app payments are handled by Jovée Link with Stripe.

For salons. To take payments in the App, a salon creates a Stripe account through Jovée Link and gives its business and bank details to Stripe directly. Payment processing services for salons on Jovée Link are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement; by setting up payouts, you agree to it as modified by Stripe from time to time. As a condition of Jovée Link enabling payment processing through Stripe, you agree to give us accurate and complete information about your business, and you authorize us to share it and transaction information related to your use of those services with Stripe. After a client's payment succeeds, we transfer the payment amount, less Stripe's processing fee for that payment and any platform fee, to the salon's Stripe account, and Stripe pays it out to the salon's bank on the salon's payout schedule. Jovée Link currently charges no platform fee and will give salons notice before that changes. If an in-app payment is refunded, the refunded amount is deducted from the salon's payout, and we may recover amounts lost to card disputes from the salon's future payouts. A salon without payouts set up takes payment at the salon only.

5. The Job Board

The job board allows users to post nail-related opportunities and to apply to them. Any arrangement that results from the job board is directly between the posting party and the applying party. Jovée Link does not employ users, does not guarantee any opportunity or applicant, does not vet applicants or posters, and is not responsible for the outcome of any arrangement made through the job board.

6. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information, to keep it current, and to maintain one account per person. Notify us at Support@joveear.ai if you believe your account has been compromised.

7. User Content

You own the content you create. You retain ownership of the posts, images, portfolio work, comments, reviews, and other content you submit to the App ("User Content").

License to us. By submitting User Content, you grant Jovee AR LLC a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and distribute that content within the App and for the purpose of operating and promoting the service. You represent that you have the rights to the content you submit and that it does not infringe anyone else's rights.

Prohibited content and conduct. You agree not to post or do anything that:

• Is unlawful, harassing, abusive, hateful, threatening, or harmful
• Infringes intellectual property or privacy rights
• Is sexually explicit, or sexualizes or endangers minors
• Is spam, fraudulent, deceptive, or impersonates another person
• Contains malware or attempts to interfere with the App's operation
• Violates the rights of, or harms, other users

8. Community Moderation

To keep the community safe, we may, at our discretion, review, remove, or restrict content, and suspend or terminate accounts that violate these Terms. The App includes tools to report and block other users and content. We are not obligated to monitor all content but reserve the right to do so.

9. Intellectual Property

The App, including its name, logo, design, and software (excluding User Content), is owned by Jovee AR LLC and protected by intellectual-property laws. You may not copy, modify, distribute, or reverse-engineer the App except as permitted by law.

10. Third-Party Services

The App relies on third-party services, including Google and Apple sign-in, payment processing by Stripe (and Klarna, Afterpay or Cash App Pay if you choose them at checkout), and an external augmented-reality try-on feature (joveear.ai). Your use of those services is subject to their own terms and policies. We are not responsible for third-party services.

11. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the App will be uninterrupted, error-free, or secure, or that any artist, client, salon, appointment, or opportunity will meet your expectations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOVEE AR LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM YOUR USE OF THE APP, YOUR INTERACTIONS WITH OTHER USERS, OR ANY APPOINTMENT OR ARRANGEMENT MADE THROUGH THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to indemnify and hold harmless Jovee AR LLC from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the App, your User Content, your interactions with other users, or your violation of these Terms.

14. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you violate these Terms or for any other reason at our discretion.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules.

16. Salon Text Message Programs

Salons that use Jovée Link may run a recurring text message program for offers and news. Each salon runs its own program and is the sender of its messages; Jovée Link and our messaging provider (Twilio) deliver them on the salon's behalf.

• How to join: when you check in at a participating salon on the Jovée Link check-in screen, tick the box to get texts from that salon. The box is unchecked by default, and agreeing is not a condition of getting service.
• What you'll receive: recurring automated marketing text messages from that salon, such as offers, birthday treats and reminders to book. You'll get a confirmation text when you join.
• Message frequency: message frequency varies.
• Cost: message and data rates may apply. Neither Jovée Link nor the salon charges you for texts.
• Opting out: reply STOP to any message to stop texts from that salon. You'll receive one text confirming you've opted out. Reply START to join again.
• Help: reply HELP to any message, or contact us at Support@joveear.ai.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.
• Eligibility: you must be 18 or older and the account holder of the mobile number, or have the account holder's permission.
• Privacy: we do not share mobile numbers or text message consent with third parties for marketing. See section 5 of our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" above. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

18. Contact